Invoices and payment

Open Billing to see your current plan, your invoice history and your payment method.

Who can see it

Owners only. If you cannot find the page, you are not the owner — ask whoever registered your organisation.

Invoice PDFs

Most invoices offer a PDF download. A few do not — the PDF comes from our payment provider, and it is not always there. If you need one that is missing, create a ticket with the invoice number.

I paid but nothing has changed

Payment is confirmed by our payment provider and then reflected here, so there is a short lag after checkout. Give it a moment and refresh.

If it has not caught up after a few minutes, that is worth looking at — create a ticket with your invoice number rather than paying again.

A payment failed

The usual cause is an expired card. Update your payment method on the Billing page and the subscription recovers.

Do not ignore it: a lapsed subscription eventually suspends access for the whole organisation, not just for you.

Something looks wrong on an invoice

Create a ticket with the invoice number. Anything involving money goes to a person on our team rather than to the support assistant.