How can we help?
Guides for setting up your organisation, managing your team, and licences and billing.
Getting started
Getting started
Registering creates your organisation and makes you its owner. Verify your email, buy licences, then invite your team.
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Start here
Verifying your email
We email a code — not a link. It expires after 10 minutes, so always use the newest one, and check spam before assuming it never arrived.
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Emissions & reporting
Recording your emissions
Fifteen categories across Scope 1, 2 and 3. Pick the category, pick the site, enter the activity — ETP applies the factor and stores the result.
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Sites and facilities
Every emissions entry belongs to a site. Location is not just a label — it selects the electricity factor.
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Emission factors
Where ETP’s numbers come from, how it chooses one, what "provisional" means, and how to add your own.
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Importing activity data
Bring a spreadsheet in as emissions entries. Preview before it commits, and roll the whole import back if it is wrong.
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Reporting and your GHG statement
Your inventory by scope and category, the gaps in it, and how you are tracking against a reduction target.
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Your organisation
Team & roles
Inviting your team
Send an invitation from Team with the role you want them to hold. Invitations expire after 7 days and consume a licence while pending.
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Roles and permissions
You can have more than one owner. Owner runs billing and the team; manager runs the day-to-day; inspector is a specialist role; customer is free and strictly read-only.
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Licences & billing
Licences and seats
The owner buys licences and shares them across the team. Every role needs one to be invited. Available = purchased − assigned − pending.
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Billing
Monthly or yearly billing
Yearly billing is 15% cheaper than paying monthly for the same twelve months. Both prices are shown before you commit.
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Invoices and payment
Open Billing for your plan, invoice history and payment method. Billing is owner-only.
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Billing
Pausing and resuming billing
An owner can pause billing from the Billing page. Pausing suspends access for the whole organisation — nobody is removed, and resuming restores everyone.
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Account & access
Why am I locked out?
Access suspension is a billing state, not your account — a lapsed Owner Licence, a failed payment, an ended trial, or paused billing. You keep your role.
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Your account
Settings has three tabs: Profile, Security (password) and Preferences (notification emails). Forgot password sends a code, not a link.
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