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Verifying your email
We email a code — not a link. It expires after 10 minutes, so always use the newest one, and check spam before assuming it never arrived.
After registering we email you a code to confirm the address belongs to you. It is a code you type in — not a link you click.
It expires after 10 minutes
This is the single most common reason a code "does not work". If the email has been sitting in your inbox while you made a coffee, request a fresh one from the verification screen and use it straight away.
Only the newest code is valid. If you have requested several, the earlier ones are dead — easy to miss when two emails sit next to each other.
If it does not arrive
- Check spam. This is the answer most of the time, particularly on locked-down corporate mail.
- Check the address. Make sure you are looking at the inbox you actually registered with — people often check a personal address when they signed up with a work one.
- Request a new code from the verification screen.
Still stuck
If your mail server is rejecting our email entirely, no amount of resending will help. Create a ticket and we will sort it out with you.
Still stuck? Open the support assistant in the bottom-right corner and we'll take it from there.